Communication is the lifeblood of every relationship. Whether it be our communication with a co-worker, or the communication with a patient, how we communicate affects how someone feels about the organization, the situation, the provider, and even themselves.

 

🔨 Communication Tools

Grammarly.

Proper grammar and punctuation is important to effectively communicate with others. Regardless of how skilled you all are we can all benefit by by adding tools to our browser such as Grammarly. If you do not already have this downloaded, please do so by clicking on the following link: https://www.grammarly.com/browser

 

TEDTalks.

TEDTalks is an incredible resource for you to better learn on how to be a professional at communication. Caring for patients and treating them as a whole, this is a necessary skill and will be something that will help you grow as a healthcare provider, and the company as a healthcare organization. Here is a link to their communication videos: https://www.ted.com/talks?sort=relevance&topics%5B0%5D=communication

 

🔑 Key Points

  • Communicate through your presence. Make sure you always look respectable to be respected
  • Be very conscious and intentional with how you communicate at all times
  • When anyone walks into a the room, they should be greeted
  • Show your palm when someone enters into a virtual meeting
  • Communicate to create a connection
  • Everyone wants to talk, and everyone wants to be talked to
  • When you answer the phone - smile 😊
  • Bring the energy! in a conversation people either give energy or take energy - be the giver
  • MCI = Most Charitable Interpretation. When someone says something, unless explicitly stated, you should interpret what they said in the kindest and most empathetic way

 

The limits of our words are the limit to our world.

Everything we do, feel, or believe is a result of communication. It is important to communicate with everyone we come into contact with intentionally. Below are some of the key ways we will communicate with people and the systems we will use in order to do that.